To read Nader Anise's bio on Wikipedia, go to:
Dear ,
No business is perfect.
No business is without its hassles and headaches.
But one thing that may alleviate the problems you experience when running your business is how you deal with complaints.
The general rule is...
Address Them As Quickly As Possible
First of all, you don't want any negative issue hanging over your head indefinitely. Sooner or later, you must deal with it. Why wait until later when you might be distracted or prevented from resolving it?
Secondly, and more importantly, quickly handling the complaint communicates to your customer that you take their gripes seriously and have eagerness to resolve it. This in itself can soften the blow in what they're experiencing.
Finally...
Have them communicate to you precisely what they're seeking from you. Sometimes it will be reasonable and doable, other times it simply won't be feasible. Find out if there's something else that will satisfy them. And if it's within your power to do it, and is feasible, do it. If not, let them know why you can't do it and what you can do instead.
And sometimes customers just want to feel heard and that their concerns matters. They want their feelings validated.
If you have an empathetic manner about you, it can go a long way.
Until next time...
And, remember, K.I.C. (Keep It Coptic).
To read Nader Anise's bio on Wikipedia, go to:
Your friend,
Nader
Founder of the Coptic Chamber
ABOUT NADER ANISE
For the last 30 years, Nader’s talents as a marketing strategist and copywriter have generated hundreds of millions of dollars for himself and his clients. In addition, he is a recognized PR expert, and has been featured in countless media outlets such as: The Wall Street Journal, NBC, CBS, Forbes, Bloomberg and USA Today.
Nader’s storied marketing and sales experience has enabled him to mentor business owners in all types of industries, including: legal, medical, financial, therapeutic, mortgage, investment, wealth, retail, insurance, transportation, pharmaceutical, clothing, restaurant, real estate, education, insurance, construction, internet, telecommunications, manufacturing and many others.
Nader has educated over 25,000 business owners from all around the world on sales and marketing.
To read Nader Anise's bio on Wikipedia, go to:
3 AMAZING FACTS ABOUT NADER ANISE, ESQ.
FACT #1: In 2001, Nader wrote a one page press release that generated over $2,200,000 in free national publicity.
FACT #2: Within four years of starting his law practice, Nader was featured on the cover of Lawyers Weekly USA section B (currently Lawyers USA) and was lauded for his remarkable achievement of building a "thriving law practice... without spending a penny on advertising."
FACT #3: Nader landed on the cover of the Wall Street Journal after sending the editor a cold email with a subject line that consisted of nine words, including, ONE key, riveting word.
(BONUS FACT): Nader wrote a direct mail letter for a small business that created such an overwhelming response, the owner sent Nader a frantic email with the message: "You're killing me with all the new business. We are busting at the seams and all my employees are freaking out..."
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