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Dear ,
Thank you sooooo much for all who responded by my question yesterday:
If you could change one thing -- anything -- about the Coptic Chamber, what would that one thing be? If there's nothing you want to change, is there anything you'd like to see us do that we're not doing?
Honestly, I was blown away by all the emails! Some of them even shocked me (in a good way).
I so appreciate you taking the time to reply... and I really do appreciate YOU. (If you didn't reply yet, and want to, feel free to reply to this email.)
It'll be super tough to thank each person and address each email individually. Instead, I think I'll do a short video addressing most of the concerns and how I'll handle them. That way everyone will get to hear them.
Seriously, you're all amazing and we have the best chamber of commerce anywhere!
_____________________________
Just a quick business tip I want to share with you.
I would strongly advise against you telling a client or customer something like this:
"I'm sorry I haven't gotten back to you yet, but I've been slammed with other jobs and handling other clients' work. I'll get back in touch as soon as I finish everything else."
This is basically what one of my graphic people said to me on the phone yesterday."
Why is it so bad?
Because it makes the client (me in this case) feel like his work is less important, less pressing than the other clients' work. That's a no-no!
You might be thinking -- of course no one would ever say that to a client! Let me tell you, you'd be shocked how often that happens.
Or maybe you're thinking, what's the big deal?
Let's face it. We ALL want to feel important. Like we're a priority. Giving someone the excuse that you were too busy for them because other people are more important won't sit well.
It can ruin the client/customer experience and will leave a bad taste in their mouth.
Plus, it will affect your online reviews AND number of future referrals. No one likes to play second fiddle.
Hopefully, this is not something you typically say... but if it is... try to find something else to say that's less biting, ok?
Something like, 'I'm sorry I haven't gotten back to you yet, but you're a priority to me and I just wanted to have all the information in front of me when we talk talked so I'd be fully prepared."
See the difference?
Until next time...
K.I.C. (Keep It Coptic!)
If you have any comments, ideas or suggestions, please email me at: nader@copticchamber.com.
