Dear ,
I posted the following step by step way of dealing with a negative online review in our PRIVATE COPTIC CHAMBER LINKEDIN GROUP.
I wanted to also include it here to show you what you're missing.
I probably won't share the LinkedIn group content here many more times because I want to keep the content I create for the group to remain exclusively in the LinkedIn group (it's a little extra motivation for you to join :).
In the meantime...
Don't Panic if You Get a Bad Review Online!
Instead, do this:
1. Check to make sure it's a legit customer/client/patient (and not someone, like a competitor, who is posting it just to harm you). If it's not a legit review, contact the website owner to remove it.
2. If it is a legit review, ask yourself if the person is justified in what they said. Try to be as objective as possible. If they're justified, take steps to improve so it doesn't happen again.
3. Commit to RELIGIOUSLY educating your customer on the importance of giving you good reviews (communicate this, especially to those with whom you have good rapport and are happy with your service).
4. Work on getting as many positive reviews as possible to "drown out" the bad one(s). If you have 3 reviews and 1 is bad, your overall rating will be low, but if you have 1 bad one out of 10 or 15, it doesn't sting as much.
5. Remember, most people understand if there are negative reviews here and there. No one expects perfect reviews all the time. Use negative reviews as motivation to improve.
P.S. If you have any ideas for a newsletter or if you have a question, you want answered, just email me.
Until next time...
And, remember, K.I.C. (Keep It Coptic).
To read Nader Anise's bio on Wikipedia, go to:
To join our private LinkedIn group, go to:
Your friend,
Nader
Founder of the Coptic Chamber
ABOUT NADER ANISE
For the last 30 years, Nader’s talents as a marketing strategist and copywriter have generated hundreds of millions of dollars for himself and his clients. In addition, he is a recognized PR expert, and has been featured in countless media outlets such as: The Wall Street Journal, NBC, CBS, Forbes, Bloomberg and USA Today.
Nader’s storied marketing and sales experience has enabled him to mentor business owners in all types of industries, including: legal, medical, financial, therapeutic, mortgage, investment, wealth, retail, insurance, transportation, pharmaceutical, clothing, restaurant, real estate, education, insurance, construction, internet, telecommunications, manufacturing and many others.
Nader has educated over 25,000 business owners from all around the world on sales and marketing.
To read Nader Anise's bio on Wikipedia, go to:
3 AMAZING FACTS ABOUT NADER ANISE, ESQ.
FACT #1: In 2001, Nader wrote a one page press release that generated over $2,200,000 in free national publicity.
FACT #2: Within four years of starting his law practice, Nader was featured on the cover of Lawyers Weekly USA section B (currently Lawyers USA) and was lauded for his remarkable achievement of building a "thriving law practice... without spending a penny on advertising."
FACT #3: Nader landed on the cover of the Wall Street Journal after sending the editor a cold email with a subject line that consisted of nine words, including, ONE key, riveting word.
(BONUS FACT): Nader wrote a direct mail letter for a small business that created such an overwhelming response, the owner sent Nader a frantic email with the message: "You're killing me with all the new business. We are busting at the seams and all my employees are freaking out..."
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